Call the team on: 01257 483 940
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    Customer Service Advisor – Heavyside – Internal – Andover – SD11829

    Client Type Merchant
    Based Andover
    Territory Covered Andover, UK
    Base Salary Negotiable depending on experience + Company bonus + Pension + Mon - Friday 07:30 - 17:30
    Product Sold Specialist Building Products, Lintels and Site Supplies
    Consultant Jennifer McDermott

    Are you in Customer Service?

    Are you based in Andover?

    We are currently recruiting for a client who are a specialist Builders Merchants with over 40 years’ experience within the construction industry. They currently have 7 trade stores in Andover, Southampton, Salisbury, Portsmouth, Biggleswade, Taunton and Bournemouth.

    Key Responsibilities:

    • Answer incoming telephone calls
    • Process orders received verbally over the phone and by email
    • Process quotation enquiries over the phone
    • Liaising with team members to hand over larger enquiries to the Quoting team.
    • Providing delivery time information to customers (full informed delivery service)
    • Handle, log and track customer complaints and queries by recording cases on NetSuite Handling returns as per the procedure and handing over to Operations
    • Deal with a variety of customer requests including web enquiries and provide assistance to help resolve any problems they are having
    • Primary aim is to leave customers with a good impression of the company, regardless of whether you are able to resolve the customer’s problem
    • Providing support to the Account Managers as required, including inputting quotations and any other task as reasonably requested

    Key Skills:

    • Engaging, polite and professional phone manner
    • Able to work under pressure and handle multiple priorities
    • Demonstrate good common sense and a logical approach to problem solving and have the ability to balance empathy with professional objectivity.
    • Positive and solution-finding attitude
    • A natural desire to help people
    • Empathy, resilience and flexibility
    • Attention to detail
    • Ability to go the extra mile and use your own judgement to make decisions that matter to our customers.
    • Positive and approachable manner
    • Good interpersonal teamwork and collaboration skills
    • Self-motivated and able to work alone as well as part of a wider team
    • Process driven with attention to detail
    • Strong written and oral communication skills


    • Negotiable base salary
    • Company bonus
    • Pension
    • 22 Days + Bank Holidays (Increases with length of service) – Negotiable
    • Hours: 0:30 – 17:30 (negotiable) Monday – Friday (1 hour lunch)

    If you’re interested in this role please get in touch with Jennifer as soon as possible or apply online!

    Email or call 01257 483 940

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