Customer Service Advisor – Heavyside – Internal – Andover – SD11829
SD11829
Client Type |
Merchant |
Based |
Andover |
Territory Covered |
Andover, UK |
Base Salary |
Negotiable depending on experience + Company bonus + Pension + Mon - Friday 07:30 - 17:30 |
Product Sold |
Specialist Building Products, Lintels and Site Supplies |
Consultant |
Jennifer McDermott |
Are you in Customer Service?
Are you based in Andover?
We are currently recruiting for a client who are a specialist Builders Merchants with over 40 years’ experience within the construction industry. They currently have 7 trade stores in Andover, Southampton, Salisbury, Portsmouth, Biggleswade, Taunton and Bournemouth.
Key Responsibilities:
- Answer incoming telephone calls
- Process orders received verbally over the phone and by email
- Process quotation enquiries over the phone
- Liaising with team members to hand over larger enquiries to the Quoting team.
- Providing delivery time information to customers (full informed delivery service)
- Handle, log and track customer complaints and queries by recording cases on NetSuite Handling returns as per the procedure and handing over to Operations
- Deal with a variety of customer requests including web enquiries and provide assistance to help resolve any problems they are having
- Primary aim is to leave customers with a good impression of the company, regardless of whether you are able to resolve the customer’s problem
- Providing support to the Account Managers as required, including inputting quotations and any other task as reasonably requested
Key Skills:
- Engaging, polite and professional phone manner
- Able to work under pressure and handle multiple priorities
- Demonstrate good common sense and a logical approach to problem solving and have the ability to balance empathy with professional objectivity.
- Positive and solution-finding attitude
- A natural desire to help people
- Empathy, resilience and flexibility
- Attention to detail
- Ability to go the extra mile and use your own judgement to make decisions that matter to our customers.
- Positive and approachable manner
- Good interpersonal teamwork and collaboration skills
- Self-motivated and able to work alone as well as part of a wider team
- Process driven with attention to detail
- Strong written and oral communication skills
Benefits:
- Negotiable base salary
- Company bonus
- Pension
- 22 Days + Bank Holidays (Increases with length of service) – Negotiable
- Hours: 0:30 – 17:30 (negotiable) Monday – Friday (1 hour lunch)
If you’re interested in this role please get in touch with Jennifer as soon as possible or apply online!
Email jennifer@sharplesdavies.co.uk or call 01257 483 940