Operational & Sales Support Coordinator | Pipe Systems | Crewe

Operational & Sales Support Coordinator | Pipe Systems | Crewe

Exciting Opportunity: Operations & Sales Support Coordinator

Are you a skilled Operations & Sales Coordinator looking for your next role?

We’re hiring on behalf of a leading global manufacturer specialising in pipe systems that transport liquids, gases and heat safely and efficiently. They’re on the look out for an ambitious, highly organised and detail-orientated operations & Sales Support Coordinator to support their growing external sales team.

This role is a hybrid role, based at their office in a CW postcode. You’d be working 2-3 days a week at the office and the rest from home.

This position plays a critical role in managing the full sales order process, coordinating purchasing and logistics, assisting with accounting functions, and providing analytical support.

What’s in it for you?

• Competitive Salary – Negotiable based on experience.
• Mobile & Laptop
• Generous Benefits – Pension and healthcare coverage.

Your Key Responsibilities

Sales Order Processing & Customer Support

• Deliver outstanding customer service through effective communication and prompt issue resolution.
• Confirm stock availability and liaise with Area Sales Managers or customers regarding any delays or changes.

Purchasing & Logistics

• Generate purchase orders for stock replenishment and coordinate associated logistics.
• Ensure accurate stock deliveries and maintain inventory records

Customs & Compliance

• Manage HMRC customs queries and prepare necessary documentation for goods entering the UK.

Finance & Accounts Support

• Support month-end invoicing processes and reconcile delivery and invoice data within the accounting system
• Reconcile supplier and customer invoices and proactively follow up on outstanding payments.

Quotations & Pricing

• Maintain and monitor outstanding quotations
• Assist in implementing price changes and adding new stock items

Reporting & Analysis

• Compile monthly sales and cost reports; track team and business performance against KPIs
• Ensure date accuracy across CRM platforms

Stock Management

• Run low-stock reports and coordinate stock counts with the warehouse team.
• Process stock adjustments following approval from the Managing Director.

Credits & Returns

• Prepare customer credit notes with appropriate authorisation

Fleet Management

• Oversee company vehicle usage, including mileage tracking and general administrative tasks

What you’ll bring

• Experience in internal sales, operations or branch/profit centre management is preferred
• A solid understanding of the mechanical & electrical market, including the relationships between manufacturers, merchants and contractors
• German language skills are desirable but not essential

Ready for the next step?

If this role is of interest to you, contact Jo today for more details.

📩 jo@sharplesdavies.co.uk

📞 01257 483 940