Call the team on: 01257 483 940
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    Operations Warehouse Manager – Heavyside – Internal – Andover – SD11830

    SD11830
    Client Type Merchant
    Based Andover
    Territory Covered Andover, UK
    Base Salary Negotiable depending on experience + Company bonus + Pension + Mon - Friday 07:30 - 17:30
    Product Sold Specialist Building Products, Lintels and Site Supplies
    Consultant Jennifer McDermott

    Are you based in Andover?

    We are currently recruiting for a client who are a specialist Builders Merchants with over 40 years’ experience within the construction industry. They currently have 7 trade stores in Andover, Southampton, Salisbury, Portsmouth, Biggleswade, Taunton and Bournemouth.

    Key Responsibilities:

    • Answer incoming telephone calls.
    • Process orders received verbally over the phone and by email.
    • Process quotation enquiries over the phone.
    • Liaising with team members to hand over larger enquiries to the Quoting team.
    • Providing delivery time information to customers (full informed delivery service).
    • Handle, log and track customer complaints and queries by recording cases on NetSuite Handling returns as per the procedure and handing over to Operations.
    • Deal with a variety of customer requests including web enquiries and provide assistance to help resolve any problems they are having.
    • Primary aim is to leave customers with a good impression of the company, regardless of whether you are able to resolve the customer’s problem.
    • Providing support to the Account Managers as required, including inputting quotations and any other task as reasonably requested.

    Key Skills:

    • 12 months experience within a similar Operations role
    • Track record of improving operations in terms of cost of operating, materials handling, pick accuracy and delivery
    • Demonstrable experience of managing staff with a proven track record of achievement, combined with people management skills
    • In depth knowledge of Supply Chain Management
    • Strong communication and leadership skills
    • Motivational leader with ability to create high performing team.
    • Ability to work under pressure in a fast-paced environment.

    Benefits:

    • Negotiable base salary
    • Company bonus
    • Pension
    • 22 Days + Bank Holidays (Increases with length of service) – Negotiable
    • Hours: 0:30 – 17:30 (negotiable) Monday – Friday (1 hour lunch)

    If you’re interested in this role please get in touch with Jennifer as soon as possible or apply online!

    Email jennifer@sharplesdavies.co.uk or call 01257 483 940

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