Engagement Manager | BMF | Coventry

Engagement Manager | BMF | Coventry

We’re currently recruiting for the BMF, they’re looking for an Engagement Manager to come in and join the team.

This is a newly created role due to the expansion of the team, reflecting the ongoing growth in membership and the increasing importance of proactive member engagement. You’d be strengthening relationships and ensuring members maximise the value of their BMF membership.

This role is focussing on building strong, proactive connections between members, helping them access and benefit from the full range that the BMF has to offer.

Principal Responsibilities

• Act as a key point of contact for existing Supplier and Service members, providing a high level of support and engagement
• Build and manage strong relationships with both new and existing members, understanding their needs and ensuring they maximise the value of BMF membership
• Proactively engage with low-engagement members to improve participation and retention

• Support onboarding of new members, ensuring a smooth introduction to BMF services and benefits
• Collaborate with internal teams to ensure a consistent and high-quality member experience
• Present a professional and positive image in all communications and interactions
• Provide administrative and operational support to colleagues as required by the line manager

Knowledge & experience

• Experience of the building materials sector
• Handling outbound and inbound calls experience
• Excellent telephone manner, communication and listening skills
• Ability to interface and relate to people from differing backgrounds and status
• Ability to communicate effectively via the telephone and/or face to face
• General understanding of Excel, Word and Outlook
• It is likely that the successful candidate will live in easy commuting distance of our Coventry Head Office
• Hold a current driving licence
• Experience of working for a trade association

Package

• Negotiable up to £30k
• Pension
• Bonus
• 23 days holiday plus bank holidays
• Working from home 1 day a week option
• Mon-Thurs 8:30-17:00 (1hr for lunch) Fri 8:30-13:30

Interested?

Get in touch with a member of the team today to apply

01257 483 940