Product Support Engineer | Insulation | Remote

Product Support Engineer | Insulation | Remote

We’re working with a leading manufacturer in the construction industry, primarily within the passive fire protection sector, who is looking for a Product Support Engineer.

The role supports customers, designers, contractors and internal teams throughout the project lifecycle; from early-stage research, specification and design.

The role owns relevant product and architectural details, maintains traceable records of advice and project actions in the CRM, and contributes to testing, certification, technical documentation, training and continuous improvement.

Principal Responsibilities

• Support customers with technical enquiries
• Site support training and installation compliance
• Seek opportunities for improvements
• Support the testing and certification programme
• Provide expertise as subject matter expert on internal projects
• Maintenance of product information documentation
• Create training materials

Key knowledge

• Strong technical knowledge of construction products, façade systems, cavity barriers and fire-stopping applications.
• Sound understanding of UK building regulations, the Building Safety Act, Gateway 2 requirements and the construction project lifecycle.
• Understanding of passive fire protection principles, relevant test methods, classifications, assessments and third-party certification.

Key Experience

• A minimum of two years’ experience in a customer-facing technical role within construction, building materials, façades, passive fire protection or a closely related sector.
• Experience providing technical guidance based on drawings, specifications, regulations, standards, test reports and third-party certification.
• Experience creating, reviewing and communicating controlled technical documents, product information, drawings or application guidance.
• Experience interpreting and, where required, creating technical drawings and 3D models using Autodesk AutoCAD or Revit.

Key skills

• Clear and confident written and verbal communication with technical and non-technical audiences.
• Accurate technical writing and strong attention to evidence, detail and document control.
• Ability to analyse drawings, specifications, test evidence and project requirements.
• Professional customer service by telephone, email, online meeting and on site.

Qualifications

• A relevant technical or professional qualification in construction, façades, passive fire protection, engineering or a related discipline is required. An IFE Level 2 Certificate in Passive Fire Protection, or higher, is desirable; candidates who are willing to work towards this qualification will also be considered.
• An A level, or equivalent qualification, in a technical subject is desirable.
• GCSE grade 4/C or above, or equivalent, in Mathematics and English.
• A full UK driving licence and willingness to travel throughout the UK, including frequent visits to the Leeds head office and customer or project sites.

Package

• Negotiable base salary
• Company car

Interested?

Contact Jo for more details

01257 483 940

jo@sharplesdavies.co.uk